Inside The COO Role: A Deep Dive with Charlene Chen, Co-Founder of Operations Nation

"When you’re aligned on vision, values and strategic direction, you can achieve anything…” In this week’s bite-sized startup mentorship episode, we’re joined by Charlene Chen, JBM Board Advisor, COO of AZA Finance and Co-Founder of Operations Nation.  Charlene is not only a brilliant COO, but also happens to be our very first 40 Minute Mentor guest, back when we started the podcast in 2019.  In today’s episode, you’ll learn more about:  ➡️ Charlene’s squiggly career to COO [01:06]  ➡️ A full overview of the COO role [03:27]  ➡️ The evolution and expansion of the COO role [07:05]  ➡️ The essential skills any COO needs [09:26] ➡️ Making the leap from Head of Ops to COO [14:04]  ➡️ Common challenges COOs face [16:16]  ➡️ Building effective relationships across the C-Suite [22:13]  ➡️ Resources any aspiring COO should check out [26:20]    ⛳ Helpful links: ➡️ Connect with Charlene: https://www.linkedin.com/in/charlenechen/ ➡️ Find out more about Operations Nation: https://operationsnation.com/ ➡️ Check out this year’s Ops Fest: https://operationsnation.com/events/international-ops-fest ➡️ Secure your seat at the annual cONference: https://lu.ma/cONference2023   ⭐Enjoyed this episode?⭐️ Keep up to date with all our latest episodes, by hitting the subscribe button on your favourite podcast platform. And for any feedback on what you enjoy the most and ideas on what we can do to make 40 Minute Mentor even better, please leave us a review on https://ratethispodcast.com/40mm  Learn more about your ad choices. Visit megaphone.fm/adchoices