Siobhan McHale, Executive GM at DuluxGroup, talks about activating culture change
Be Customer Led - Un p贸dcast de Bill Staikos

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https://www.linkedin.com/in/mchalesiobhan/ (Siobhan McHale) is the Executive GM at https://www.duluxgroup.com.au/ (DuluxGroup), and an expert on activating culture change in an organization. Not only has she written an amazing book on the topic, https://www.amazon.com/Insiders-Guide-Culture-Change-Workplace-ebook/dp/B07T8S4TGY/ref=sr_1_1?crid=G18LW8W98KQKanddchild=1andkeywords=the+insider%27s+guide+to+culture+changeandqid=1631222265andsprefix=the+insider%27s+guide+to+cu%2Caps%2C230andsr=8-1 (The Insider's Guide to Culture Change); but, she also helped drive it first-hand during her tenure at https://www.anz.com.au/personal/ (ANZ) and her years consulting companies on the topic. Siobhan and I sat down to talk about: 馃帣 Identifying "patterns" in the workplace 馃帣 Her four-step process to "activate the culture disruptor" in your business. The steps are Diagnose, Reframe, Break, and Consolidate. 馃帣 The best way to 'diagnose' patterns in the culture that are driving the wrong behavior, and the output of this step in her process 馃帣 What she means by reframing Roles, why is this important to organizational change, and why is reframing important before you get to the next stage 馃帣 How companies can break out of deeply embedded patterns and how you know when you've broken those patterns 馃帣 How to consolidate wins with the culture disruptor and timing before you start to see change in your workplace An amazing show with a truly amazing thought leader on culture change. Siobhan's book is a must read whether you're in HR, a people leader, executive, or in customer experience!