Steven Van Belleghem talks digital and the impact on customer & employee experience

https://www.linkedin.com/in/stevenvanbelleghem/ (Steven Van Belleghem) is an international keynote speaker, author of four best-selling books, and entrepreneur, co-founder of Nexxworks and Partner of https://www.intracto.com/nl-nl (Intracto). He is a globally renowned expert on customer experience in a digital world. So what did Steven and I talk about? 😉 🎙 Steven's view on 2020 being the largest digital training example of our time 🎙 His perspective on companies that have put digital out there as a solution to the pandemic vs. really creating a human-centric solution 🎙 Companies moving away from a "customer" journey focus to a "life" journey focus, and how companies can make the shift 🎙 Why companies need to shift from "authenticity" marketing to one of "responsibility" instead 🎙 How all of the above is changing the customer and employee experience disciplines An incredibly deep thinker with an amazing view on digital, it's impact on customer and employee experience, and how companies need to pivot now in order to meet employee and customer needs.