Insights on Consumer Behaviour in Light of COVID-19

In this episode of The Consumer Goods Forum's Podcast, guest Lynn Evison from Alvarez and Marsal shares insights on the evolving landscape of the retail industry from the group's latest report. The report, "The Shape of Retail: Consumers and the new normal", offers details about how retailers have responded to the COVID-19 pandemic and its impact on consumer behaviour. Listen in for more details about what consumers value most in the "new normal" and how retailers can adapt to build resiliency as the industry continues to change.