460: Alison Lichtenstein, Who Is the Media's Customer? CX at Dow Jones
Crack the Customer Code - Un pódcast de Adam and Jeannie - Martes
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Alison has a lot of exciting advice to give to all types of leaders looking to improve their companies' customer experience. She particularly has a bit of advice for leaders of companies that haven't had customers in the past but suddenly need to change to a more customer-centric model. All in all, a lot of interesting information awaits you in this episode, so make sure you tune in. Learn more about your ad choices. Visit megaphone.fm/adchoices
