463: Pronouns and How to Use Them
Crack the Customer Code - Un pódcast de Adam and Jeannie - Martes
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Customer service agents are getting better at referring to people using gender-neutral pronouns, but this can always improve, and it should improve. Leaders need to take action and work on this so every customer can feel at ease when dealing with your company. Learn more about your ad choices. Visit megaphone.fm/adchoices
