Four Key CSM Role Profiles you want to hire for!

CSM Practice - The Customer Success Podcast - Un p贸dcast de Irit Eizips & CSM Practice - Viernes

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In this podcast episode, Guy Galon, provides valuable insights for those building their customer success team. He introduces the 饾悓饾惍饾惀饾惌饾悽-饾悷饾悮饾悳饾悶饾惌饾悶饾悵 饾悅饾悞饾悓 model, which outlines essential skills that CSMs should possess, such as: solid customer-facing experienceProactivenesseffective communication skillsempathyand the desire to make customers successful. Additionally, he identifies four CSM profiles based on experience and characteristics required for his team: The "饾悘饾惈饾惃饾悾饾悶饾悳饾惌 饾悓饾悮饾惂饾悮饾悹饾悶饾惈," T...

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