39: Delivering Safety, Quality, and Hospitality on Black Friday

In this episode, we discuss Black Friday readiness and emotional connections: Customers want safety, ease, and value this shopping season Black Friday is an opportunity to showcase what is coming soon in the new year Understand your customers' needs and wants to deliver solutions for their problems It's time for the great service comeback!   Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.   Tony Johnson Customer Service Expert | Author | Trainer | Speaker   Check out my FREE Resources and Training Tools: Web: https://www.igniteyourservice.com/ YouTube: https://www.youtube.com/c/RecipeforserviceNet Twitter:  https://twitter.com/ServiceRecipe Instagram: https://www.instagram.com/recipeforservice/ Tik Tok:  https://vm.tiktok.com/owrTbL/ Snap Chat: https://www.snapchat.com/add/thetonyjohnson Facebook:  https://www.facebook.com/tonyjohnsoncx/   Music: http://www.bensound.com