68: Winning Digital Customer Experiences with Howard Tiersky

In this episode, Howard Tiersky joins us to discuss digital customer experiences: Understanding what you customers is trying to accomplish is the best place to start.  To enable hyper-convenience in digital, you must push back on those who say processes can't be simplified  The pandemic has advanced the work-from-home strategy for most organizations as well as telehealth applications Observing customers using your technology from their point of view is one of the best ways to get direct feedback It's time for the great service comeback! Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence. Tony Johnson Customer Service Expert | Author | Trainer | Speaker Check out my FREE Resources and Training Tools: Web: https://www.igniteyourservice.com/ YouTube: https://www.youtube.com/c/RecipeforserviceNet Twitter: https://twitter.com/ServiceRecipe Instagram: https://www.instagram.com/recipeforservice/ Tik Tok: https://vm.tiktok.com/owrTbL/ Facebook: https://www.facebook.com/tonyjohnsoncx/ Music: http://www.bensound.com