180: Fireside with Valentina Thoerner

Send us a textSpecials: Fireside 16Valentina Thoerner is a Empress in the support world, and, having moved from a support lead role at Automattic, now heads up Product at Klaus. Her official title is "Empress of Product", hence the tiara (though she assures me the truth is the other way round). She describes herself thus: “At Klaus, I am the Empress of Product, moonlighting as Guardian of Remote. I am fascinated by the intersection between Product Strategy and Customer Conversation and h...