Morris Pentel - The CX Foundation
CX Files - Un pódcast de Mark Hillary and Peter Ryan - Jueves
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Morris Pentel is Chairman of the CX Foundation, a private global foundation focused on best practice in CX. He talks on this episode about how to redesign Voice Of the Customer (VOC) projects to better capture customer emotions. Morris is based in London. https://www.linkedin.com/in/morrispentel/ https://www.cxfo.org/
