#142- Both Sides of the Coin - Neil Gerrard

Neil Gerrard got an early start in dentistry, helping out at his dad’s lab, where he first started making models aged just 13.   But after spending some time as a clinical dental technician, Neil enrolled in dental school to scratch his itch to work more closely with patients and see the fruits of his labour pay off first-hand.   And dentistry is still very much a family affair for Neil. He now practices alongside his wife and brother, who continues their dad’s CDT legacy.   Neil chats about how it all started, the origins of his hard work ethic and gives his perspective on technical and clinical dentistry drawn from his years of unique experience in both disciplines.   Enjoy! In This Episode 02.55 - Backstory and work ethic 12.39 - Switching to clinical 24.50 - Business culture and structure 31.57 - Team training and motivation 42.53 - Neil’s patients 52.55 - Clinical-technical tension and tech 01.05.50 - Guarantees 01.13.41 - Surprise and delight 01.19.21 - Black box thinking 01.26.47 - On employees and associates 01.39.54 - Charm Vs clinical skills 01.44.37 - Fantasy dinner party 01.47.39 - Last days and legacy About Neil Gerrard Neil Gerrard is a former clinical dental technician turned dentist and one of only a handful of UK dentists to hold British Academy of Cosmetic Dentistry (BACD) accreditation, for whom he is also an examiner.   Neil is the author of There is No Perfect Dentist—a consumer guide to choosing dental professionals.