#253 Super Bupa — Mark Allan

Payman Langroudi chats with Mark Allan, General Manager of Bupa Dental Care. Mark shares insights into leading one of the UK’s largest private healthcare organisations, discusses current challenges and opportunities in the dental industry, and offers valuable leadership advice.  The conversation touches on corporate dentistry, talent acquisition, the importance of listening to frontline staff, and how tech is shaping the industry’s future. In This Episode 00:00:55 - Dentistry—first impressions 00:06:00 - Bupa's brand, reputation and impact 00:10:30 - Organisation and structure 00:14:15 - Recruitment and career progression 00:24:50 - Frontline staff and corporate strategies 00:28:35 - Dental insurance 00:33:55 - Leadership approach 00:38:35 - Work-life balance 00:47:45 - Bupa's acquisitions and strategy 00:52:50 - Data and AI 01:06:35 - Fantasy dinner party 01:14:35 - Last days and legacy About Mark Allan Mark Allan is the General Manager of Bupa Dental Care. Prior to this role, he served as General Manager for Business & Specialist Products in Bupa's UK Insurance business, responsible for the commercial leadership of business & specialist products, SME and corporate channels for private medical and dental insurance.