Fintech Hunting Episode #137 with the amazing Rob Bayer President at Anamoly Squared.
Fintech Hunting - Un p贸dcast de Hosted By Michael Hammond - Miercoles

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Ladies & Gentlemen welcome to a new episode of the Fintech Hunting Podcast. We have an incredible one for you today. 聽He is an industry thought leader, Call Center expert, and extremely well respected in financial services. 聽Please help me welcome Rob Bayer, President at Anamoly Squared. 馃帣Current market conditions 馃帣The cycle of Frustration:聽Customer frustration leads to employee frustration, which leads to increased customer frustration, which leads to high employee turnover and low customer retention rates. 馃帣Bad Customer Service:聽Looking at it from a consumer's point of view, typically, the most frustrating aspect of a bad customer experience is simply not being able to reach a human being on the phone. 馃帣What can focus on improving customer service do for your company? - Increased customer loyalty - Improved LO retention - Improved company culture - Increased revenue 馃帣 The value of outsourcing call center activities 馃帣 Technology's Role in successful call centers and so much more.