The $150K Call Center Agent: The SONIQCX Revolution

In this episode of Founders Future, with host Zach Young, we are joined by Justin Jones, the founder and CEO of SONIQCX, an innovative outsourced customer experience company. Justin shares his extensive background in call centers, from starting as a frontline agent to managing massive BPO operations, and reveals the pivotal moment that led him to launch his own venture. He explains how the industry's broken focus on efficiency and activity-based KPIs, rather than meaningful outcomes, inspired...