Building A Culture of "Yes" - Micah Solomon

In this episode, Micah Solomon shares advice for hospitality leaders on creating a culture that empowers employees to delight guests. Listeners will learn: The importance of proper employee selection, considering both technical skills and interpersonal abilities (00:50)How to create a culture where exceptional performance becomes "how it's done around here" (01:44)The impact of senior leadership and veteran employees on setting the tone for new hires (02:26)How Apple Stores learned from the h...