From Elevator Operator to World-Class Concierge: My Story - Richard Lee, InterContinental Mark Hopkins [San Francisco Sundays]

In this episode, Richard "Ric" Lee, the concierge at the Intercontinental Mark Hopkins in San Francisco, shares his career journey in hospitality and what he's learned about providing hospitality with excellence.Early Career and Introduction to Hospitality (01:18) - Learn about Ric's start in the hospitality industry, influenced by his mother, and his early roles at the Fairmont Hotel.Transition to Concierge and Mentorship (03:06) - Discover how Ric transitioned to the role of concierge and t...