Micah Solomon: In Pursuit of Excellence

In this episode, Micah Solomon, a customer service expert and author, shares his insights on creating memorable customer experiences and elevating businesses to the highest level of customer service. Listeners will learn: The three levels of customer service and why businesses should aim for the top level (01:01)How Micah conducts idiosyncratic mystery shopping to assess a company's customer service (02:15)The importance of using appropriate language, greeting customers promptly, and handling...