Turning around situations to build loyalty - Brian Proctor, Leeds Hospitality Group

Brian Proctor is an exceptional hospitality leader who held executive roles at Starwood, Evolution Hospitality, and BridgeStreet - where he was Chief Operating Officer - before founding Leeds Hospitality Group. Today, he shares with us how he trained his team to handle a situation that could have turned confrontational - but instead, he would use it to inspire guest loyalty for life. 👉 How can you help your team provide better hospitality today by showing them how to diffuse situations like ...