Yuriy Popov and A Solid VPN

Yuriy Popov is the Customer Success Manager at KeepSolid, where they make a suite of apps. The most popular is VPN Unlimited. We dive deep into how KeepSolid pivoted to focus on where they saw the industry going, from the Snowden revelations to the continued support for better online privacy. We also talk about the importance of listening to your customers, a recurring theme on this show!


* Yuriy Popov
* KeepSolid
* Check out my podcasting course

 
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Transcript
Intro: Hey, everybody. Welcome to Episode 118 of How I Built It. Today I’m talking to Yuriy Popov of KeepSolid, and he is the customer success manager there. KeepSolid is best known for its VPN app which is a really good product to talk about nowadays, with all the privacy issues. He talks a lot about, first of all, keeping customers happy. But also the evolution of the product from its inception up through some of the revelations, like 2013 Snowden revelations, and things like that. He offers a lot of really good advice on customer service and how you can best serve your base. Just like last week, I am going to at the end of this episode continue my story of how I’m building my course, Launch Your Podcast in Three Days. So be sure to stick around till the very end. But let’s get to the interview, right after a word from our sponsors.
Break: This episode is brought to you by Plesk. Do you spend too much time doing server admin work, and not enough time building websites? Plesk helps you manage servers, websites, and customers in one dashboard. Helping you do those tasks up to 10 times faster than manually coding everything. Let me tell you, I recently checked out their new and improved WordPress toolkit, and I was super impressed by how easy it was to spin up new WordPress sites, clone sites, and even manage multiple updates to themes and plugins. With the click of one button, I was able to update all of my WordPress sites. I was incredibly impressed by how great their WordPress toolkit is. You can learn more and try Plesk for free today at Plesk.com/build.
Joe Casabona: Today my guest is Yuriy Popov, the customer success manager at KeepSolid. Yuriy, how are you today?
Yuriy Popov: Hi, Joe. Thanks. I’m fine. Thanks for having me on your show.
Joe: My pleasure. Thanks for coming on the show. I appreciate your time. So, we’re going to be talking about exactly what KeepSolid is, and a little bit about the VPN market in general. Why don’t you tell us a little bit about KeepSolid, and what you do?
Yuriy: Sure. KeepSolid is an IT company, and we create security and productivity solutions for businesses and personal use. Currently, we have seven products in our portfolio. For example, the recent releases of the electronic signature app KeepSolid [sign], and the [AppForce] strategic planning roadmap planner. However, we are mostly known for our flagship product which is KeepSolid VPN Unlimited.