IELTS GT Writing - How to write a letter of complaint

Today's podcast focuses on using Reported Speech and Reporting verbs in Letters of Complaint to tell the reader what you've been told (e.g. by a shop assistant or landlord) so that you can complain about something that hasn't been done. e.g. if the landlord says 'I'll fix it!' you might need to report what he said. There are lots of rules about this: here are the 3 main ones. 1. You said you would fix it. 2. You promised to fix it. 3. You promised me that you would fix it. I did today's podcast live on YouTube, so you can watch it there for more information. https://youtu.be/BWcxAcl_1BE I'm going to go live on YouTube all through January 2020, so make sure you subscribe! --- Send in a voice message: https://anchor.fm/ieltsetc/message