What’s next for Contact Centers post-pandemic?
Lessons I’ve Learned (in no particular order), with Steve Bederman - Un pódcast de Steve Bederman
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Steve Bederman was invited on the Benchmark Portal Podcast, moderated by Bruce Belfiore. The contact center world has been pushed ahead 4 to 5 years in 1 year in terms of technology, because of COVID. The rate of adoption of existing tech just exploded. We will explore this with Steve Bederman and also ask him what's coming next. https://nobelbiz.com/blog/how-2021-looks-for-contact-centers-with-steve-bederman/ https://resources.benchmarkportal.com/calltalk/how-2021-looks-for-contact-centers-guest-steve-bederman Follow Steve on: https://www.linkedin.com/in/stevebederman/ https://www.youtube.com/@stevebederman
