Chapter 1 - Mark Graban

To learn more about the book, including how to buy it, go to www.PracticingLean.com. To learn more about the Batz Foundation, their incredible Batz Guide publications for patients, and to donate, visit www.louisebatz.org. Thanks. About Mark Graban: Mark Graban is an internationally-recognized consultant, published author, professional speaker, and blogger. He builds upon a deep education in engineering and management with practical experience working with executives and frontline employees in multiple industries to synthesize and practice methods including Lean management, continuous improvement, statistical methods, and people-centered leadership approaches. Mark is the author of the Shingo-Award winning book Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement. Mark is also co-author, with Joe Swartz, of Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements (also a Shingo recipient) and The Executive Guide to Healthcare Kaizen. His most recent book is Measures of Success: React Less, Lead Better, Improve More. He is also the founder of www.LeanBlog.org, producing blog posts and podcasts. He serves as a consultant to organizations through his company, Constancy, Inc and is also a Senior Advisor to the technology company KaiNexus. He has focused on healthcare improvement since 2005, after starting his career in industry at General Motors, Dell, and Honeywell. Mark has a B.S. in Industrial Engineering from Northwestern University and an M.S. in Mechanical Engineering and an M.B.A. from the Massachusetts Institute of Technology’s Leaders for Global Operations Program.