Episode 19: Reignite Growth In 2025, A Conversation With Oliver Wyman Senior Leaders Mick Moloney and Rick Chavez

In this special edition of Reinventing Insurance, Oliver Wyman Partner and Global Head of Insurance, Asset Management, Actuarial, Mick Moloney connects with Oliver Wyman Partner and Leader of CustomerFirst, Americas, Rick Chavez to discuss how your business can accelerate and reignite growth. As a leader and innovator for our CustomerFirst business, Rick takes us through customer-led approaches to industry reinvention.Mick and Rick share growth opportunities for leaders to reinvent insurance in 2025, including perspectives on the macro-economic outlook, industry success stories, ways to deepen more meaningful relationships with customers, and the path forward to accelerate growth.Mick spends his time working with leading insurers, asset managers, and advisory firms on a range of strategic and execution topics with a particular focus on growth, innovation, and efficiency in retail and institutional markets. He’s passionate about growth and reinvention in the industries he serves, with a strongly held belief that while each is facing disruption and dislocation, there are massive unmet needs which provide the prospect of a bright and vibrant future. Over the last 25 years, Rick has been at the forefront of the digital revolution. He has guided growth and innovation strategies and programs at companies such as Adobe, Microsoft, American Express, D&B, Fox Home Entertainment, Kinko’s (now part of FedEx), University of Michigan, Yahoo! and Walmart. Rick’s CustomerFirst team brings together world-class business strategists, advisors, technologists, designers, data specialists, and software wizards to make digital transformation sustainable throughout the organization.In this episode, Mick and Rick also share perspectives on:Taking a customer-led approach to industry reinvention.The asset management-led insurer model, and how it’s disrupting the industry.The collision of mega trends and how customer-led transformation can accelerate innovation, drive energy for progress, and elevate the next generation of capabilities.Building business resilience and integrating risk management, using examples from Marsh McLennan’s Sentrisk offering.Developing solutions for unmet consumer needs, building financial wellness and smart home technology offerings, and leveraging the power of data and analytics.Key themes and insurance opportunities from our publication "Growth, Relevance, Resilience For Insurers."Stay tuned for our next episode, which continues Mick’s and Rick’s conversation. Rick shares examples from his collaborations with Geoffrey Moore on the four-zone organizational playbook and from Rick’s experience working at Microsoft — where he advised the CEO and senior executives on growth initiatives at the intersection of cloud computing, sophisticated analytics, and business model innovation.This episode is part of Reinventing Insurance, a series that explores best practices for taking a CustomerFirst approach to innovation within Insurance. Throughout this series, host Paul Ricard discusses lessons, challenges, and new ways of working with guests who will share their first-hand experiences.