Support and Console-ation

In the last several years, a group of Basecamp customer support representatives has developed an expertise around "on-call support," or tackling some of the thornier technical issues that require diving into the code base of our applications. This team of self-taught specialists grew out of curiosity, creativity, and an approach to programming that emphasizes fixing over building. Show Notes Basecamp's customer support team - 00:13 Jim Mackenzie on Twitter - 00:55 Jamis Buck on Twitt...