157: Ethical AI with Kathy Baxter

Kathy Baxter is the Principal Architect for Ethical AI Practice here at Salesforce. Ethics and AI is a complex topic but Kathy is truly an expert. She started researching it in 2016 when she first learned how toxicity and bias can end up creeping into AI.  Today, Kathy is joining us to talk all about Ethical AI. In our conversation, we also discuss how technical products can use ethics and AI. Join us to learn all about this interesting facet of our industry. Show Highlights: How Kathy got into this line of work. What an AI-first company is. How toxicity can creep into chatbots. Why ethical AI is so important in a company like Salesforce. Unique things Salesforce uses AI for. AI considerations developers should think about from the beginning of the development of an application. Where AI can’t replace human intuition. Links: Kathy on Twitter: https://twitter.com/baxterkb Kathy on LinkedIn: https://www.linkedin.com/in/kathykbaxter/ Kathy on Mastodon: https://mastodon.social/@baxterkb Responsible Creation of AI Trailhead: https://trailhead.salesforce.com/content/learn/modules/responsible-creation-of-artificial-intelligence Building Ethical and Inclusive Products Trailmix: sfdc.co/EthicalandInclusiveProducts Salesforce Trusted AI Site & Resources: salesforceairesearch.com/trusted-ai AI Ethics Maturity Model: sfdc.co/EAIMM