Ep 86 - How to Build a Tech Company Servicing 45,000 STR Units with Emmanuel Lavoie

GUEST'S BIO Emmanuel Lavoie is CEO of Jetstream Hospitality Solutions, an all-in-one technology platform, and services solution that provides a powerful way for owners, managers, and developers of multi-unit, short-term rental properties to maximize revenues and realize opportunities in the short-term and flexible rental market. Jetstream combines the best-in-class marketing expertise and distribution technology with high-quality customer support to deliver guest delight, streamline operations and reduce financial risk. An engineer and entrepreneur, Emmanuel is a disciple of data-driven decision-making and leading by values. HIGHLIGHTS OF THE EPISODE 05:14 Get a copy of Mark Simpson's The Book Direct Playbook on www.boostly.co.uk/book 06:01 Emmanuel Lavoie's introduction and background 08:12 How Emmanuel got into the hospitality solutions industry 10:25 Emmanuel talks about how Jetstream started 16:00 How Jetstream works 19:49 What set Jetstream apart from other PMS companies 21:51 How Jetstream handles 45,000 units 24:35 Jetstream's best practice in training virtual assistants to speak their brand language 26:33 Jetstream's number one core value 27:00 Building the right culture 29:41 Emmanuel shares a story of how their company came up with a collective core value 31:03 E shares how his company came up with their core value 32:17 Keeping it simple for new clients 34:11 Jetstream's niche 36:24 How to present effectively 38:08 Emmanuel's vision for hosts in 2022 40:48 The importance of being flexible in the business 44:12 Acknowledgments to Emmanuel 44:34 Check out Jetstream on www.jetstreamtech.io 44:43 Where can people connect with Emmanuel and Jetstream 45:04 Emmanuel's #1 secret to success with STRs NOTABLE QUOTES "If you focus on building the right culture, a lot of other stuff will take care of itself." - Mike Sjogren "It's all about the people." - Emmanuel Lavoie "Culture is everything because it's all about the people." - Emmanuel Lavoie "We always choose kindness." - Emanuele Pani "There's power in simplicity." - Mike Sjogren "He or she who is the most flexible wins." - Emanuele Pani CONNECT WITH THE GUEST Emmanuel Lavoie: Email | Linkedin Jetstream: Website | Instagram CONNECT WITH THE HOSTS Michael Sjogren: Short Term Rental Secrets Facebook Group | Clubhouse | Instagram | Youtube | Facebook Page | Linkedin https://linktr.ee/the_airbnbguy Emanuele Pani: Clubhouse | Instagram | Facebook | Linkedin FREE MASTERCLASS TRAINING - https://www.strsecrets.com/masterclass Learn more about your ad choices. Visit megaphone.fm/adchoices