Lost Inbound Calls Cost You Dearly

I loved the product – wanted to talk to the vendor about it – but no one answered the phone when I called.   Filled out the form – never got a call – even tried to call them myself – no answer.   Tried to call them, didn’t have a name – got into a mailbox software product that would not listen.   Frustrated callers equal lost customers.   We do so much work on our cell phones and email and text that often we forget that the listing for our company, the website, and many other sources is our office phone number.  If no one picks it up or it doesn’t work right – your call is never answered and you lose.   People don’t keep trying to call  - they move on to NEXT!   Recently, I was trying to call an organization I am a member of – I didn’t have a name of who could help me with my issue; thus – I could not even get past the phone system.  I was and am still an unhappy camper.   Three keys you need to check on your connections to make sure you are not losing business.