Does Your Office Pass The Dishwasher Test?

[heading] Does Your Office Pass The Dishwasher Test? [/heading][divider line_type="Full Width Line" line_thickness="3" divider_color="accent-color" custom_height="50"] In this episode, Dr. Rich shares a valuable dental practice lesson he learned when his dishwasher “went up!”  This leads to the very important question - does your office pass “The Dishwasher Test?” Then we go to a great secret shopper call, trying to schedule a patient who is having some discomfort. One thing’s for sure - this office FAILED “The Dishwasher Test!” Listen to find out what happened and how you can avoid this in your office. If you have a question for “The Fixers,” please email us at [email protected]. We’d love to hear from you! [nectar_btn size="large" button_style="regular" button_color_2="Accent-Color" icon_family="none" text="GET A FREE DENTAL PRACTICE SNAPSHOT" url="https://qs103.infusionsoft.app/app/form/analysis"] [divider line_type="Full Width Line" line_thickness="3" divider_color="default" custom_height="50"][nectar_icon icon_family="fontawesome" icon_style="default" icon_color_type="color_scheme" icon_color="Accent-Color" icon_padding="20px" icon_fontawesome="fa fa-podcast" icon_size="30"] Highlights from "Does Your Office Pass The Dishwasher Test?" 0:12 - Dr. Richard Madow starts The Dental Practice Fixers Podcast with episode 91.  Rich asks his audience what does his dishwasher have to do with your dental office? 1:01 - Rich mentioned that you can watch the Dental Practice Fixers Podcast on YouTube and you can see that it is raining in Baltimore Maryland. 1:30 - Don't overpay for credit card fees.  Switch to Stax by FattMerchant.  Low monthly fee, save money.  Check out madow.com/save - First month is $5 - such a deal. 2:22 - Dr. Madow tells the audience about his dishwasher and how it relates to your dental office.  They call to get service and they don't open until 10 am. 5:30 - Ask for a referral from a friend.  Who do they say to go to and why? 6:00 - Here is a great question to ask.  Check it out! 6:40 - Find out our this relates to your dental practice office and a service department for fixing a dishwasher. 8:00 - Get your patients in the same day so you don't lose them. 9:40 - Rich loves to learn customer service techniques from other businesses. 10:06 - One secret shopper call this week.  Rich calls a dental office to see if they can get his wife in as soon as possible to their dental practice as a new patient. 13:43 - This front office person talked about all the issues that the tooth could be but did she offer a time slot to get his wife in?  Rich shares some great tips to make customer service better.  This was a disaster. 16:22 - Check out madow.com for some other great blogs, suggestions, podcasts, and resources.