Tough Conversations
The Look & Sound of Leadership - Un pódcast de Essential Communications - Tom Henschel
A leader, initially described to his coach as clueless, confronts a hard truth about himself. In the process, he gains a four-step tool to guide him through tough conversations. Core Concepts in this episode: To convey a tough message and maintain a positive relationship: 1. Start with a full-stop. Act, don’t RE-act. Identify why this conversation is important. 2. Express intention. Say why you’re having the conversation and what your concerns are. 3. Be clear. Be simple. Identify what you wi...
