SaaStr 113: The Most Important Metrics To Assess The State Of A SaaS Startup, Why Customer Payback Period Is Crucial & The Right KPI To Measure Customer Success On with Dan Adika, Founder & CEO @ Walkme
The Official SaaStr Podcast: SaaS | Founders | Investors - Un pódcast de SaaStr
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Dan Adika is the Founder and CEO @ Walkme, the cloud-based service designed to help professionals guide and engage prospects and customers, and complete online tasks. They have raised over $90m in VC funding from some of the greats of the industry such as Rory O’Driscoll @ Scale Venture Partners and the team at Insight Venture Partners. As for Dan, prior to Walkme, he spent time at HP as a software engineer and before that spent 5 years in The Israeli Army’s elite computing unit.
In Today’s Episode You Will Learn:
- How did Dan made his way from the elite computing unit of the Israeli army to San Francisco to found Walkme?
- What does Dan believe are the most important metrics to assess the growth and potential of a SaaS startup? What does Dan believe is a good customer payback period?
- What does Dan consider a good retention rate? How does Dan calculate sales rep productivity? What metric would suggest a successful rep and at what level should one be concerned?
- What is the KPI that Dan uses to measure customer success? When is the right time to hear your first CS rep?
60 Second SaaStr
- What does Dan know now that he wishes he had known at the beginning?
- Fave SaaS reading material?
- When is the right time for startups to look to acquire other startups?
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