Informing CBDC development with a qualitative look at consumer behaviour

Andrew Slack, strategic designer at SICPA, along with Erin Taylor, consultant, and Annette Broløs, associate consultant from Finthropology, join Lewis McLellan, Digital Monetary Institute editor, to discuss their fascinating new report on consumer behaviour in payments. They discuss the insights this research gives them into the priorities and concerns of citizens and how they can help shape digital currency policy and development. While the results gathered from this research are regionally specific and will vary between jurisdictions, some of the surprising conclusions it has thrown up shows the value of pursuing this type of research for other economies as well.  To read SICPA’s short summary report Insights for CBDC Design, click here:  https://www.sicpa.com/insights/cbdc-fostering-financial-inclusion