Ep 82 - How To Deliver an Extraordinary Patient Experience with Barbara Nyland Khozam

Do your team members deliver great customer service all the time?No matter how well functioning your private practice is or how talented your team may be, if your patients do not feel that they had a good experience at your practice then they won't come back.What's worse? They might tell others not to come either. A single bad occurrence might be associated with a feeling that your whole team is unreliable, unhelpful, or inflexible.Don't lose patients over this!This is why I invited Barbara Khozam to speak with you on this podcast episode for Powerful and Passionate Healthcare Professionals.Barbara is a Customer Service Consultant for private practicesShe shares insight with you on how to improve customer service from the very first encounter booking an appointment to leaving your clinicAs a healthcare leader, you need to be able to create a team that exceed patients' expectations not just meet the basic requirements  Subscribe 🔔 and listen 🔊to this episode now❗To connect with Barbara find her links below:LinkedIn:https://www.linkedin.com/in/barbarakhozam/Facebook:https://www.facebook.com/barbarakhozamTwitter: https://twitter.com/bnkhozamThank you again for joining us today! Please share this episode with friends and colleagues who will enjoy this week’s discussion. #BetterEveryday #GrowTogetherWe appreciate it when you show support for our show. Please connect with me and share your stories about growing your private practice: SabrinaRunbeck.com/Connect.We love to hear your journey. We are here to support you, so let us know how to contribute to your success!ADDITIONAL RESOURCES Want to gain a day per week while increasing your team's productivity? Book a complimentary consultation here: https://SabrinaRunbeck.com/Blueprint  Can you really restore your energy and brighten your fatigued eyes in 2 minutes? Download your FREE audio exercises and discover them for yourself here: https://SabrinaRunbeck.com/Energy  If you want to go fast, go alone. If you want to go far, go together. Join our private community with Healthcare Leaders just like you for monthly Collaborate to Accelerate events here: https://SabrinaRunbeck.com/Community