183 | Bathtub Disaster

Sloan Dean climbed the hospitality ranks from revenue management to the CEO of Remington Hospitality in 2020, steering the company through a global crisis while leading massive expansion. With a background in engineering and finance, he brings a strategic yet people-first approach to hotel management, emphasizing leadership, innovation, and the importance of knowing "a little about a lot." Susan and Sloan talk about prioritization, transformation, and why Gen Z isn't lazy. Episode Highlights: 🛁 The CEO’s Real Job? It’s not what you think—Sloan reveals the #1 skill that makes or breaks leadership. 🛁 Ditch the Multitasking Myth—Why great leaders don’t juggle everything, they prioritize like pros. 🛁 From Revenue Management to the Corner Office—Sloan’s unexpected career path (and how 46 job interviews shaped his strategy). 🛁 What Gen Z Wants (And Why It Matters to Hotels)—How the next generation’s spending habits will transform travel. 🛁 AI in Hospitality: Hype or Game-Changer? Sloan’s take on what will get automated first (spoiler: it’s not housekeeping). 🛁 The Hardest Leadership Lesson—Why waiting too long to make personnel changes is a mistake every CEO regrets. 🛁 Flooded Hotel Rooms & Bathtub Mishaps—Sloan shares a behind-the-scenes disaster only fit for the Loading Dock.