#271 Loops, arcs, and terrain
UX Podcast - Un pódcast de Per Axbom & James Royal-Lawson
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Episode 271 is a slightly different linkshow based around a tweet and article by Stephen Anderson, and two related articles, discussing arcs, loops and terrain in the context of service design. Stephen started off by tweeting his feelings around using customer journey (maps) for experiences where the linear sequence is very different from user to...