#272 Onboarding with Krystal Higgins
UX Podcast - Un pódcast de Per Axbom & James Royal-Lawson
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We talk to Krystal Higgins, author of Better Onboarding, about what onboarding actually is, how to recognise it needs improvement, and what kind improvements might work. We look at the difference between getting people to adopt your product and teaching them how to use it. Onboarding is like the “top layer of a bigger pyramid...