Episode 48 - From clinic, communication and compassion

In this week's episode we are talking to the incredible Helen Silver-MacMahon. We talk about her expansive career as an RVN and how her intrigue in human-factors and non-technical skills have shaped her career. We discuss the importance of addressing incivility in clinical practice and the impact these behaviours can have not only on us as professionals but also to those around us including our patients! Helen is a veterinary nurse and Research and Development Director at VetLed. Having worked in general practice, referral hospitals and nursing education over the past 21 years, she has extensive professional experience and understanding from a wide range of  settings. Helen is passionate about developing the veterinary professions understanding of Human Factors as a powerful aid in improving patient safety, enhancing performance and supporting the wellbeing of the veterinary team. She is a RCVS Knowledge Champion for her role in the sustained training and use of a surgical safety checklist within the small animal theatre at the former Animal Health Trust. In 2021, Helen completed an MSc in Patient Safety and Clinical Human Factors at the University of Edinburgh. For her dissertation project Helen researched situational awareness in the veterinary operating theatre and has a special interest in non-technical skills, and has just begun a PhD to research this area. In her role at VetLed she enjoys applying this knowledge to develop and deliver professionally relevant training for all members of the veterinary team. We would like to say a huge thank you to VetLed for their support of this podcast and to Helen for this eye-opening conversation!In our clinical segment this week we continue a discussion about feline pancreatitis with our very own Scott. This week we chat about the treatment of acute pancreatitis.https://www.vetled.co.uk/https://www.instagram.com/vetledteam/https://www.facebook.com/VetLedteam https://vtx-cpd.com/webinars/pancreatitis-what-the-feline-is-new/