Hospitality Service Failure Recovery

Need a straightforward formula to tackle service failure recovery with grace? In this episode, Michele Kline and Stephanie Leger share that with you and much more.Three simple steps to make things right, this episode is packed with information on "how-to," where you will also hear about some of our favorite WTF! Walk The Floors moments regarding service failure recovery... or lack of!This episode is only 15 minutes long, if you are still interested in learning more about this topic, reach out to us, and we will let you know how our training program will enlighten you and your team.Subscribe to our channel on #YouTube or listen to us on your favorite #podcast station.Follow usLinkedIn https://www.linkedin.com/company/wtf-walk-the-floorsYouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDgConnect with the hosts on LinkedInMichèle Kline https://www.linkedin.com/in/michelekline/Stephanie Leger https://www.linkedin.com/in/sleger/Hosts Company LinksMichèle Kline https://www.klinehospitality.com/Stephanie Leger https://www.firstratehospitality.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices Hosted on Acast. See acast.com/privacy for more information.