Be Customer Led

122 Episodo

1. Luis Angel-Lalanne on How Customer Listening is Evolving

   Publicado: 25/5/2022
2. Kevin Budelmann on The Connection Between Purpose, Brand, and Experience

   Publicado: 18/5/2022
3. Amy Shioji on Combining Strategy and Customer Experience

   Publicado: 11/5/2022
4. Andy Binns on Innovation and Identifying Corporate Explorers

   Publicado: 4/5/2022
5. Amanda Whiteside on CX & EX Leadership

   Publicado: 27/4/2022
6. Ryan Hart on the Evolution of Experience Management

   Publicado: 21/4/2022
7. Richard RB Botto on Building a Community & Member Experience

   Publicado: 13/4/2022
8. Marcela Lay – Influencing & Driving Culture Change

   Publicado: 6/4/2022
9. Steven Moy on Evolving Customer Needs & Future Tech

   Publicado: 30/3/2022
10. Steve Dion on Leadership, Culture & the Future of Work

    Publicado: 23/3/2022
11. Kermit Randa on the Importance of Customer Success in Driving CX

    Publicado: 16/3/2022
12. Michael Bartlett on His New Book – The Dark Side of CX

    Publicado: 9/3/2022
13. Katie Schlott Talks Inclusive Design & Designing for Women

    Publicado: 2/3/2022
14. Kerry Goyette Talks About Workplace Analytics & The Future of Work

    Publicado: 23/2/2022
15. Christy Dempster Talks to CX & Marketing Working Together

    Publicado: 16/2/2022
16. Todd Unger Discusses Organizing for Customer Experience, Leadership, and Community Growth

    Publicado: 9/2/2022
17. Clare Muscutt Helps Us Understand CX Community Building for WiCX

    Publicado: 2/2/2022
18. Sam Bright from Upwork and the integration of CX, Product, and Community

    Publicado: 26/1/2022
19. Becky Getz From Amazon and the Impact of CX on Culture Change

    Publicado: 19/1/2022
20. Eckhart Boehme from Unipro Solutions talks about ‘Jobs to Be Done’ & his Original Framework

    Publicado: 12/1/2022