Be Customer Led

122 Episodo

1. Jeff Sheehan, CX Advisor, on changes he sees for Customer Experience in 2021

   Publicado: 1/4/2021
2. Marc Havercroft, Global Chief Customer Officer, SAP SuccessFactors, talks Human Experience Management and Tech’s role

   Publicado: 24/3/2021
3. Antonia Hock, Global Head – The Ritz-Carlton Leadership Center talks service experience, service recovery experience, and connecting EX to CX

   Publicado: 17/3/2021
4. Shep Hyken on Moments of Truth, “Truth Gap” and why employee engagement matters

   Publicado: 10/3/2021
5. Jill Raff, Founder of Jill Raff Group, talks connecting EX to CX

   Publicado: 3/3/2021
6. Bill Schimikowski, US CX Lead for Biogen, talks about switching industries, CX maturity, influencing culture and CX Tech

   Publicado: 24/2/2021
7. Anne Witherspoon, CCXO at Texas Capital Bank, talks female leadership, driving cultural change and what it takes to be a CCXO

   Publicado: 17/2/2021
8. Gary Magenta, SVP Root Inc., talks about his new book, Blowing Up the Box: Disrupting the Customer Experience

   Publicado: 10/2/2021
9. Leahanne Hobson Founder of Alinea Partners talks B2B Secret Shopper & More!

   Publicado: 3/2/2021
10. The CX Allstars new training platform to help you navigate the EX to CX journey

    Publicado: 27/1/2021
11. Sandra Thompson Co-Founder of RISE Emotional Intelligence gives practical advice to improve your leadership

    Publicado: 20/1/2021
12. Tabitha Dunn, Chief Customer Officer at Ericsson, talks evolution of CX, strategy, change, and customer-led culture

    Publicado: 13/1/2021
13. Melanie Colling talks about the power and importance of collaboration and how to build your brand

    Publicado: 31/12/2020
14. Ann Cosfol and Betsy Westhafer run their own consulting practices and we focus on CX/EX in B2B

    Publicado: 23/12/2020
15. Luke Williams talks CX strategy, surveys, C-Suite, CX Tech Stack and so much more

    Publicado: 16/12/2020
16. Stephanie Reeves Millner on listening better to customers, empathy at work & female leadership

    Publicado: 9/12/2020
17. Mary Poppen CCO, Glint at LinkedIn connects CX to EX

    Publicado: 2/12/2020
18. Mike Soldan CXO @ Shmoop brings together Engineering, Product & Content

    Publicado: 25/11/2020
19. Gil Cohen is Maniacal about Employee Experience

    Publicado: 18/11/2020
20. Ryanne Laredo, CCO at Amobee, talks: CX, EX, & Female Leadership

    Publicado: 11/11/2020