509 Episodo

  1. 065: Restaurant Customer Service

    Publicado: 9/11/2015

  2. 064: Shep Hyken, Customer Experience Expert

    Publicado: 5/11/2015

  3. 063: How To Create Frugal Customer Experiences

    Publicado: 2/11/2015

  4. 062: Shel Israel, Cross-Disciplinary Communicator

    Publicado: 29/10/2015

  5. 061: Why Customer Service Must Be Profitable

    Publicado: 26/10/2015

  6. 060: Jeremy Watkin, Head of Quality, FCR

    Publicado: 22/10/2015

  7. 059: Pantry Market Takes DIY Cooking Offline

    Publicado: 19/10/2015

  8. 058: Jill Griffin, The Loyalty Maker

    Publicado: 15/10/2015

  9. 057: Customer Loyalty Trumps Industry Disruption

    Publicado: 12/10/2015

  10. 056: Lori Jo Vest, Co-Author of Who's Your Gladys

    Publicado: 8/10/2015

  11. 055: Rebranding and Customer Experience

    Publicado: 5/10/2015

  12. 054: Marilyn Suttle, Co-Author of Who's Your Gladys

    Publicado: 1/10/2015

  13. 053: Preparing for Worst Case Customer Scenarios

    Publicado: 28/9/2015

  14. 052: Peter Shankman, New Media All Star

    Publicado: 24/9/2015

  15. 051: Jobr and Hiring Innovation

    Publicado: 21/9/2015

  16. 050: 50 Pieces of Customer Service Advice

    Publicado: 17/9/2015

  17. 049: Are Canned Customer Greetings a Good Idea?

    Publicado: 14/9/2015

  18. 048: John Warrillow, Author of The Automatic Customer

    Publicado: 10/9/2015

  19. 047: Why Does Customer Service Still Stink?

    Publicado: 7/9/2015

  20. 046: Tom Schwab on Inbound Marketing

    Publicado: 3/9/2015

23 / 26

Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.

Visit the podcast's native language site