Creating Disney Magic
Un pódcast de Lee Cockerell - Martes
547 Episodo
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How To Deal With Bad Comments From Former Employees
Publicado: 12/10/2021 -
Don’t Be Good When You Can Be Great
Publicado: 5/10/2021 -
Don’t Argue with a Customer
Publicado: 28/9/2021 -
Can Culture Compete with Compensation?
Publicado: 21/9/2021 -
Reintroducing Staff to the Office
Publicado: 14/9/2021 -
Empowering Employees to Make Decisions
Publicado: 7/9/2021 -
How to Be a Better Listener
Publicado: 31/8/2021 -
Discussing Nurses and Healthcare
Publicado: 24/8/2021 -
Service is a Superpower
Publicado: 17/8/2021 -
Making All Staff Feel Welcome
Publicado: 10/8/2021 -
How to Get Customer Feedback
Publicado: 3/8/2021 -
You’ve Got to Know More to Be More
Publicado: 27/7/2021 -
How to Tell Someone They Did Not Get a Promotion
Publicado: 20/7/2021 -
Treating Customers Like Visitors
Publicado: 13/7/2021 -
Build a First-Class Reputation
Publicado: 6/7/2021 -
How Leaders Can Connect Digitally
Publicado: 29/6/2021 -
A Case Study in Risk
Publicado: 22/6/2021 -
Allowing Employees to Deal with Family Matters
Publicado: 15/6/2021 -
Now is the Opportunity to Get a Job
Publicado: 8/6/2021 -
How to Give Clarity in Job Descriptions
Publicado: 1/6/2021
Lee Cockerell shares his wisdom and experience from his time as the Executive Vice President of Operations for Walt Disney World. Along with host Jody Maberry, Lee discusses how you can apply lessons in leadership, management, and customer service to create magic in your organization.