Creating Disney Magic
Un pódcast de Lee Cockerell - Martes
547 Episodo
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Tell People What They are Thinking Before They Ask
Publicado: 26/11/2019 -
Can You Enforce Rules and Still Give a Great Experience
Publicado: 19/11/2019 -
Create a Culture of Customer Service
Publicado: 12/11/2019 -
How to Handle a Team Member Resignation
Publicado: 5/11/2019 -
Own Your Attitude
Publicado: 29/10/2019 -
Time Management Impacts Your Reputation
Publicado: 22/10/2019 -
What if You are Too Busy for New Customers?
Publicado: 15/10/2019 -
Is it Better to Get an Education or a Promotion?
Publicado: 8/10/2019 -
Get in the Right Environment to Get Work Done
Publicado: 1/10/2019 -
Do You Need Brand Name Experience on Your Resume?
Publicado: 24/9/2019 -
Product Knowledge Leads to Better Customer Service
Publicado: 17/9/2019 -
The Customer is Not Always Right But They are Still a Customer
Publicado: 10/9/2019 -
Why Every Business Should Have Appearance Guidelines
Publicado: 3/9/2019 -
Handling Difficult Situations With Employees
Publicado: 27/8/2019 -
Use the Phone to Build Your Reputation
Publicado: 20/8/2019 -
Take Time to Celebrate Milestones
Publicado: 13/8/2019 -
It's Your Responsibility to Develop People
Publicado: 6/8/2019 -
Get Your Message Out
Publicado: 30/7/2019 -
The Conversation You Should Have With Every Employee
Publicado: 23/7/2019 -
Exploring Offsite Team Building Exercises
Publicado: 16/7/2019
Lee Cockerell shares his wisdom and experience from his time as the Executive Vice President of Operations for Walt Disney World. Along with host Jody Maberry, Lee discusses how you can apply lessons in leadership, management, and customer service to create magic in your organization.