CX Files

369 Episodo

1. BONUS: Coronavirus Analyst Insights "Plan For 18 Months of Disruption"

   Publicado: 18/3/2020
2. Andrew Hall - Webhelp - Innovation, Automation, and Emotive CX

   Publicado: 13/3/2020
3. Ian Golding - The Customer Institute - What Can You Do To Deliver Great CX?

   Publicado: 6/3/2020
4. Jeff Toister - The 1 Mistake Behind All Failed CX Strategies

   Publicado: 28/2/2020
5. Michael Valdsgaard (London Dynamics and formerly IKEA) - Augmented Reality For Retail CX

   Publicado: 21/2/2020
6. Neil Rae - CCO of VXI Global Solutions - RPA and Automation

   Publicado: 14/2/2020
7. Adrian Swinscoe - Punk CX - Getting Back To Basics

   Publicado: 7/2/2020
8. CX Files Will Soon Be A Book!

   Publicado: 5/2/2020
9. Simon Foot - CX Company - Chatbots and Conversational AI

   Publicado: 31/1/2020
10. Matt Sims - 4t4Consult - Where is the CX Focus in 2020?

    Publicado: 24/1/2020
11. Martin Hill-Wilson - Emotive CX

    Publicado: 17/1/2020
12. The CX Rock Star - James Dodkins

    Publicado: 10/1/2020
13. Gary Slade - Teleperformance - A Look Ahead to CX In 2020

    Publicado: 3/1/2020
14. Peter Ryan - Ryan Strategic Advisory - CX in 2019 and 2020

    Publicado: 27/12/2019
15. Stephen Loynd - TrendzOwl - CX in 2019 and 2020

    Publicado: 20/12/2019
16. Daniel Hong - Forrester Research - AI, Automation, and CX in 2020

    Publicado: 13/12/2019
17. John Devlin - Ascensos - CX With A Human Touch, Retail, RPA, and Alexa

    Publicado: 6/12/2019
18. Rachel Robinson - Teleperformance - The Future For Government CX

    Publicado: 29/11/2019
19. BONUS EPISODE: South Africa And CX in 2020

    Publicado: 26/11/2019
20. Colson Hillier - Alorica - Digital Transformation & Automation

    Publicado: 22/11/2019