CX Insider - Customer experience leaders sharing insights and ideas for customer service success
Un pódcast de ACF Technologies - Lunes
128 Episodo
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Trailer
Publicado: 21/4/2023 -
Ubong Nkanta: Is Your CX Strategy Mature Enough?
Publicado: 11/4/2023 -
Tom Darnell (IRIS): Audio Quality - An Overlooked Piece of the CX Puzzle
Publicado: 27/3/2023 -
The Reality Behind Brand Loyalty, with Ed Deason
Publicado: 13/3/2023 -
On Diversity, Transparency and Inclusion, with Donata Peksa
Publicado: 27/2/2023 -
Why Financial Literacy is the Key to Customer Retention, with Monika Hruba
Publicado: 13/2/2023 -
How Neuroscience Can Transform Customer Journeys, with Duncan Thomas
Publicado: 16/1/2023 -
Emotion Design for Blended Experiences, With Yasmin Borain
Publicado: 5/12/2022 -
Trust and Loyalty in a Cost-of-Living Crisis, With Piers Watson
Publicado: 21/11/2022 -
Customer Habits and Banking Biases, With Andrei Calin
Publicado: 7/11/2022 -
Secrets to a Sustainable Life and Brand, With Lysa Hardy
Publicado: 24/10/2022 -
Driving Culture Change in Banking Through VoC, With Mona Ibrahim
Publicado: 10/10/2022 -
Business and the True Metaverse, With Benoit Soucaret
Publicado: 26/9/2022 -
IoT and the Future of Banking, With Jorge and Javier
Publicado: 13/9/2022 -
The Formula for Great Customer Service, With Sham Aziz
Publicado: 16/8/2022 -
Reaching Net Zero in the Construction Industry, With Mats Bredborg
Publicado: 1/8/2022 -
Why People Talk About Embedded Finance, With Spiros Margaris
Publicado: 18/7/2022 -
How to Deliver Omnichannel Experience in the Car Industry, Aymen Ismail
Publicado: 4/7/2022 -
The Power of Words, With Harry Ashbridge
Publicado: 13/6/2022 -
How Do Public Sector Workers Perceive AI? With Dr Stephen Jeffares
Publicado: 25/5/2022
In our CX Insider studio, we initiate conversations with leading customer experience experts from various sectors. Our network consists of professionals striving to bring change to their company and industry. Starting our podcast with a humble audience, primarily consisting of colleagues from our office, we soon found the listeners who were eager to learn about delivering excellent customer experience. At our company ACF Technologies, disruptive innovation is the fundamental pillar of our mission. CX Insider carries a crucial role in expanding the community of creative thinkers beyond the now virtual walls of our office. We believe that we will spin the wheel of innovation by providing space to discuss novel concepts and continuously questioning the way things are done. If you are one of the thinkers and would like to become part of our community, follow us on LinkedIn and Instagram, and subscribe to our weekly episodes.
