128 Episodo

  1. You Can't Make This Sh*p Up, With Paul Rutter

    Publicado: 7/6/2021

  2. Who Comes First, the Employee or the Customer? With Salman Sharif

    Publicado: 17/5/2021

  3. Stop Asking Your Customers to Call You, With Brian Kale

    Publicado: 10/5/2021

  4. Evaluating CX: Mystery Shopping or Crowdsourcing? With Antonio Maiorano

    Publicado: 4/5/2021

  5. Customer-Centricity in the Property Sector, With John King

    Publicado: 26/4/2021

  6. Why Planning to Fail Really Means Planning to Win, With Katie Stabler

    Publicado: 19/4/2021

  7. The 3 Pillars of Effective Customer Experience, With Ján Uriga

    Publicado: 12/4/2021

  8. Breaking Down Misconceptions About Customer Experience With Gustavo Imhof

    Publicado: 6/4/2021

  9. The Vaccine Passport Dilemma

    Publicado: 29/3/2021

  10. An Introduction to AI in Customer Feedback (Part 2)

    Publicado: 22/3/2021

  11. An Introduction to AI in Customer Feedback (Part 1)

    Publicado: 9/3/2021

  12. How to Personalise the In-Store Experience, with Richard Kelly

    Publicado: 22/2/2021

  13. Applying behavioural science to understand shopper habits, with Iona Carter

    Publicado: 9/2/2021

  14. ACF Exclusive: Delivery of UK's COVID-19 Booking System

    Publicado: 28/1/2021

  15. Neuromarketing: the new way to enhance customer experience, with Terry Wu

    Publicado: 12/1/2021

  16. Using retail events to save the high street, with Jason Sit

    Publicado: 16/12/2020

  17. Damien Davis on mental health and working remote

    Publicado: 9/12/2020

  18. Branch transformation part 3 Q&A (RBR BT20)

    Publicado: 30/11/2020

  19. The next gen banking experience part 2 (RBR BT20)

    Publicado: 20/11/2020

  20. The next-gen branch experience part 1 (RBR BT20)

    Publicado: 15/11/2020

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In our CX Insider studio, we initiate conversations with leading customer experience experts from various sectors. Our network consists of professionals striving to bring change to their company and industry. Starting our podcast with a humble audience, primarily consisting of colleagues from our office, we soon found the listeners who were eager to learn about delivering excellent customer experience. At our company ACF Technologies, disruptive innovation is the fundamental pillar of our mission. CX Insider carries a crucial role in expanding the community of creative thinkers beyond the now virtual walls of our office. We believe that we will spin the wheel of innovation by providing space to discuss novel concepts and continuously questioning the way things are done. If you are one of the thinkers and would like to become part of our community, follow us on LinkedIn and Instagram, and subscribe to our weekly episodes.

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