CX Pulse Podcast | Insights on Customer Experience, AI, WFM, Customer Service, Customer Satisfaction & Contact Centers
Un pódcast de NICE
74 Episodo
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The Ultimate Purpose of WFM
Publicado: 22/9/2022 -
Bonus Episode: Key Takeaways from EP18 with our host, Amelia Rose Earhart
Publicado: 15/9/2022 -
Bonus Episode: Key Takeaways from EP15 with our host, Amelia Rose Earhart
Publicado: 1/9/2022 -
Bonus Episode: Key Takeaways from EP21 with our Host, Amelia Rose Earhart
Publicado: 25/8/2022 -
Pushing Boundaries with Advanced Automation Technologies
Publicado: 18/8/2022 -
Providing Proactive CX
Publicado: 11/8/2022 -
Secrets of the Data Rich and Savvy
Publicado: 4/8/2022 -
What’s next for conversational AI?
Publicado: 21/7/2022 -
Journey Orchestration: How Does It Fit into a Company's CX Strategy?
Publicado: 14/7/2022 -
Successful Agents Yield Happy Customers
Publicado: 7/7/2022 -
AI in Action: Making it Real in Contact Centers
Publicado: 30/6/2022 -
Increase Customer Loyalty with Customer Journey Mapping
Publicado: 23/6/2022 -
Make Chatbots Smart to Improve CX
Publicado: 16/6/2022 -
Building Blocks to Boost Agent Retention & Performance
Publicado: 9/6/2022 -
What should you expect from an enterprise-grade attended RPA solution
Publicado: 23/5/2022 -
Should We Educate Agents on AI?
Publicado: 16/5/2022 -
Top Contact Center Investments in 2022
Publicado: 9/5/2022 -
The Importance of Culture in an Organization
Publicado: 2/5/2022 -
Consistent and Predictable CX
Publicado: 25/4/2022 -
Contact center and AI: Making real-world progress
Publicado: 18/4/2022
Every week, we will talk with Customer Experience experts about what you need to do to be at the top of your industry by providing customers the service that customers expect. Hear about the latest CX trends and best practices on Customer Experience, AI, WFM, Customer Service, Customer Satisfaction and contact Center Solutions - including practical steps you can apply now.
