Doing Customer Experience Right with Stacy Sherman
Un pódcast de Doing CX Right® - Lunes
Categorías:
152 Episodo
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153. Earning Customer Loyalty, Not Just Sales, For Revenue Growth | Stacy Sherman + Fred Reichheld
Publicado: 18/11/2024 -
152. When Machines Become Customers – Navigating the New Normal (Repeat)
Publicado: 4/11/2024 -
151. Maximize Customer Lifetime Value -The Power of Deep Specialization | Corey Quinn
Publicado: 28/10/2024 -
150. How To Measure Customer Loyalty: NPS & Beyond | Rob Markey (Replay)
Publicado: 14/10/2024 -
149. Maximize Customer Loyalty - 3 Strategies To Boost Employee Accountability | Stacy Sherman
Publicado: 7/10/2024 -
Ep. 148. 8 Laws of Customer Service Success - Blending Tech and Human Connection
Publicado: 2/10/2024 -
147. Accountability Over Excuses - How to Transform Your Business Culture for CX Success | Robert Hunt
Publicado: 23/9/2024 -
146. AI Meets Human Touch - Redefining Customer Experience | David Singer
Publicado: 16/9/2024 -
145. Transforming Healthcare - Proven Customer Experience Strategies | Miya Gray
Publicado: 10/9/2024 -
144. The Hidden Gem of CX Day and Customer Service Week: A Game-Changer for Business Success | Stacy Sherman
Publicado: 3/9/2024 -
143. Beyond the Deal: Delivering Value That Keeps Customers Coming Back | Bob Burg (Rerun)
Publicado: 19/8/2024 -
142. Winning the Customer Service Game - Lessons From Wall Street and The Black Jack Table | Joel Block
Publicado: 12/8/2024 -
141. How AI is Shaping the Future of Customer Interactions | Jim Payne
Publicado: 5/8/2024 -
140. Sales Mistakes That Harm Customer Experience and How to Fix Them | David Newman
Publicado: 29/7/2024 -
139. Breaking Company Silos: The Secret to Customer Experience Excellence | Katie Webb
Publicado: 22/7/2024 -
138. The Intersection of Brilliance and Resilience in Customer Service Excellence | Simon Bailey
Publicado: 15/7/2024 -
137. Disney's Proven Insider Tips to Elevate Your Customer Service | Dennis Snow
Publicado: 8/7/2024 -
136. Strengthening Customer Relationships: The Power of Tangible Rewards | Mark Stern
Publicado: 1/7/2024 -
135. Curing the Healthcare Crisis: A Prescription for Better Patient Experiences | Sharon Weinstein
Publicado: 24/6/2024 -
134: Customer Experience Winning Plays: Lessons From Mercedes-Benz Stadium | Harry Hynekamp
Publicado: 10/6/2024
The Doing CX Right Podcast is a resource for businesses striving to increase revenue, reduce costs, and achieve sustainable competitive differentiation. Companies often pursue these goals ineffectively. This podcast challenges conventional thinking through innovative customer experience (CX) strategies. Each episode offers expert advice, blending human-centric approaches with the latest technology to solve business challenges. The show emphasizes that everyone has a CX role, regardless of job title or function, and provides actionable tactics for a unified effort. Beyond business strategies, you’ll hear inspiring life lessons and personal triumphs, transforming organizations by capturing customer hearts and wallets. This approach results in a win-win-win: delighted customers, empowered employees, and a thriving business.
