171 Episodo

  1. 111. The Fred Factor Effect - Transforming CX from Ordinary to Exceptional with Mark Sanborn

    Publicado: 13/12/2023

  2. 110. How Unconscious Biases Influence Your Customers’ Decision-Making Process with Sylvie Di Giusto

    Publicado: 4/12/2023

  3. 109. How to Make Your Business Ridiculously Easy to Work With Featuring David Avrin

    Publicado: 27/11/2023

  4. 108. Proving the ROI of Customer Experience Initiatives with Gregorio Uglioni

    Publicado: 20/11/2023

  5. 107. How To Scale Modern Customer Service Experiences for Financial Gains with Andrew Carothers

    Publicado: 13/11/2023

  6. 106. User Testing for Elevated Customer Service and Brand Experiences with Andy MacMillan

    Publicado: 7/11/2023

  7. 105. The Power of Generative AI - Transforming Customer Service with Connor Grennan

    Publicado: 30/10/2023

  8. 104: When Machines Become Customers - Navigating the New Normal with Don Scheibenreif

    Publicado: 23/10/2023

  9. 103. Designing Immersive Customer Experiences Based on Leading Brand Case Studies with Joe Wheeler

    Publicado: 9/10/2023

  10. 102. Empathy at Scale: Building lasting customer and employee relationships with Natalie Petouhoff

    Publicado: 25/9/2023

  11. 101. Enriching Customer Interactions: The Balance of Personalization and Data Privacy with Greg Kihlstrom

    Publicado: 18/9/2023

  12. Celebrating 100 Episodes! Shep Hyken Interviews Stacy Sherman

    Publicado: 28/8/2023

  13. 99. How Impact Sourcing is the Ultimate Loyalty Strategy for Modern Business with Rita Soni

    Publicado: 21/8/2023

  14. 98. Doing CX Leadership Right Based on Brain Science with Alain Hunkins

    Publicado: 14/8/2023

  15. 97. The New Rules of Customer Experience in a Post-Digital Era with Antonio Grasso

    Publicado: 7/8/2023

  16. 96. Gaining a Competitive Edge With An Experience Mindset ~ Tiffani Bova

    Publicado: 31/7/2023

  17. 95. How AI Is Transforming Communication & Customer Service with Microsoft Leader, Frank X Shaw

    Publicado: 24/7/2023

  18. 94. Future-Proofing Your Business with Unstoppable CX Leadership and Innovation with Victoria Pelletier

    Publicado: 20/7/2023

  19. 93. Disruptive CX Strategies - Insights From A Woman Who "Blows Sh*t Up!" ~Cindy Gallop

    Publicado: 3/7/2023

  20. 92. The Power of Deliberate Calm To Maximize Customer Service Performance with Jacqui Brassey

    Publicado: 25/6/2023

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The Doing CX Right Podcast is a resource for businesses striving to increase revenue, reduce costs, and achieve sustainable competitive differentiation. Companies often pursue these goals ineffectively. This podcast challenges conventional thinking through innovative customer experience (CX) strategies. Each episode offers expert advice, blending human-centric approaches with the latest technology to solve business challenges. The show emphasizes that everyone has a CX role, regardless of job title or function, and provides actionable tactics for a unified effort. Beyond business strategies, you’ll hear inspiring life lessons and personal triumphs, transforming organizations by capturing customer hearts and wallets. This approach results in a win-win-win: delighted customers, empowered employees, and a thriving business.

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