171 Episodo

  1. 11. How Attention Pays™ For Productivity, Accountability & Profitability Featuring Neen James

    Publicado: 31/10/2021

  2. 10. Communicating and Delivering Real Value Featuring Bob Burg

    Publicado: 16/10/2021

  3. 9. How To Hug Your Haters & Make Customers Love Your Brand Featuring Jay Baer

    Publicado: 5/10/2021

  4. 8. Aiming High - Mental Health & Business Impacts Featuring Darren Prince

    Publicado: 5/10/2021

  5. 7. Creating and Leading A Customer-Centric Workplace Featuring Ashok Ramachandran

    Publicado: 3/10/2021

  6. 6. Leveraging Social Media For Customer Service & Competitive Insights Featuring Madalyn Sklar

    Publicado: 26/9/2021

  7. 5. Bringing The Human Back In Human Resources Featuring Dan Naiman

    Publicado: 19/9/2021

  8. 4. How To Create a Frictionless Experience To Get and Keep Customers Loyal Featuring Adam Toporek

    Publicado: 11/9/2021

  9. 3. Increasing Employee Engagement To Deliver Customer Excellence Featuring Colin Shaw

    Publicado: 23/8/2021

  10. 2. Measuring Customer Loyalty (NPS and Beyond) Featuring Rob Markey

    Publicado: 16/7/2021

  11. 1. How To Get Customers Back Again & Again Featuring Shep Hyken

    Publicado: 5/7/2021

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The Doing CX Right Podcast is a resource for businesses striving to increase revenue, reduce costs, and achieve sustainable competitive differentiation. Companies often pursue these goals ineffectively. This podcast challenges conventional thinking through innovative customer experience (CX) strategies. Each episode offers expert advice, blending human-centric approaches with the latest technology to solve business challenges. The show emphasizes that everyone has a CX role, regardless of job title or function, and provides actionable tactics for a unified effort. Beyond business strategies, you’ll hear inspiring life lessons and personal triumphs, transforming organizations by capturing customer hearts and wallets. This approach results in a win-win-win: delighted customers, empowered employees, and a thriving business.

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